Responsible for managing and maintaining audiology equipment, performing administrative tasks, interacting with patients, and collaborating with providers in the audiology department. Equipment Management includes ordering, tracking, and maintaining audiology equipment and supplies, cleaning and sanitizing equipment following infection control protocols, and coordinating equipment repairs and troubleshooting. Administrative Duties involve performing routine office tasks, assisting with employee scheduling, maintaining records, scheduling patients, preparing patient-specific forms, authorizing invoices, communicating with vendors, scheduling meetings, and updating state database for hearing as required. Patient Interaction includes serving as the first point of contact for patients to address questions and resolve issues, assisting patients with hearing aid maintenance and use. Clinical Support duties include assisting audiologists during evaluations, conducting independent testing as appropriate, conducting newborn hearing screenings per established protocols under the direction of a supervising Audiologist, and communicating with hearing aid manufacturers for returns and repairs. Team Collaboration and Training involve participating in interviewing, onboarding, and training new employees, and collaborating with the audiology team to improve workflow and patient care. Minimum Qualifications include one year of work experience in a health-related field or early childhood development preferred. Physical Requirements include the ability to see and read information, documents, monitors, identify equipment and supplies, assess customer needs, frequent verbal communication, manual dexterity for manipulating complex and delicate equipment, and frequent computer use for typing and accessing information.
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