Job Description

Job Description

Job Description

Benefits/Perks

• Careers Advancement Opportunities 
• PTO, Health Care Benefits
• Competitive Compensation

Job Summary

Are you ready to take the next big step in your automotive industry career? Our high-volume automotive body shop is seeking a full-time Automotive Office/Store Manager to oversee and motivate our talented team of professionals.

The ideal candidate for this position should have a track record of successful management positions with at least three years of experience, and a strong desire to succeed with integrity.

You will oversee daily operations and assist sales and service managers in setting big but realistic goals. We offer a competitive base salary and financial incentives—when our automotive body shop succeeds, so do you! If you have auto body shop management experience and excellent communication skills, apply today!

Responsibilities 

• Oversee daily operations, remedy customer complaints promptly, and ensure customer satisfaction metrics are met
• Recruit, hire, and train service managers, parts managers, and estimators to meet profit levels
• Attend manager meetings and establish good working relationships with owners, managers, and staff to establish processes
• Implement growth strategies that align with automotive group objectives by carefully assessing profit and loss
• Forecasts goals and objectives for the department and strives to meet them.
• Hires, trains, motivates and monitors the performance of all body shop employees.
• Prepares and administers an annual operating budget for the body shop.
• Directs and schedules the work of all body shop employees.
• Establishes and maintains good working relationships with insurance adjusters.
• Establishes and maintains good working relationships with customers to encourage repeat and referral business.
• Monitors technicians' daily productivity reports and corresponding payroll records.
• Gives fair estimates on costs and time required for body work.
• Follows up on parts department orders to ensure parts availability.
• Monitors progress and completion of vehicles in the shop, ensuring that proper repair and safety procedures are followed.
• Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality.
• Checks quality of completed work.
• Handles customer complaints immediately and according to guidelines.
• Monitors paper flow to ensure that all documents are accounted for, filled out completely and legibly and filed or distributed to the appropriate parties.
• Prepares final billing for completed repair orders.
• Controls accounts receivables for body repair work.
• Understands, keeps abreast of and complies with federal, state and local regulations that affect body shop operations, such as hazardous waste disposal, OSHA Right-to-Know etc. Provides necessary training.
• Ensures that proper safety equipment is available and being used properly.
• Facilitates and/or conducts technical training and sends employees to appropriate training schools as needed.
• Monitors the maintenance of paint booths, frame straightening equipment, and other large fixed assets to ensure long-term usage and value.
• Keeps abreast of new equipment and tools available and recommends purchases.
• Ensures that the work areas and customer waiting area are kept clean.
• Maintains professional appearance.
• Other tasks as assigned.

Qualifications

• Bachelor’s degree is preferred but not required; a high school diploma or GED equivalent needed
• Three or more years of experience in a sales manager or general manager position for a dealership or auto group is necessary
• Knowledge of the automotive industry and trends
• Possess a state-issued driver’s license and acceptable driving record to operate dealership-owned vehicles
• Strong communication skills; a track record of leadership; and the ability to interpret profit and loss statements are necessary for success

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