Call Center Representative Job at US Tech Solutions, Inc., Columbia, SC

MkdKNWFRSWxoNFdoT2tKa2tLYTlJMGpVd2c9PQ==
  • US Tech Solutions, Inc.
  • Columbia, SC

Job Description

Job Title: Call Center Representative

Location: Columbia, SC 29229

Duration: 6+ months (Possible contract to hire)

Job Description:

· Contract to hire manager will review resumes and will select the candidates to be invited to a drop in on tuesday, july 16th at the percival road location with the hours tbd.

· Onsite only (must be a local candidate) training hours - monday-friday 8:00am-4:30pm after training - hours will be between 9:30am-6pm training will be 4-6 weeks.

· All candidates selected will need to complete and clear the onboarding process for a monday, august 5th start date. (no alternate start date will be provided.)

Responsibilities:

· Provides prompt, accurate, thorough and courteous responses to all customer inquiries. Inquiries may be non-routine and require deviation from standard screens, scripts, and procedures. Performs research as needed to resolve inquiries.

· Ensures effective customer relations by responding accurately, timely, and courteously to telephone, written, web, or walk-in inquiries. Handles situations which may require adaptation of response or extensive research. Accurately documents inquiries. Initiates or processes adjustments or performs other research as needed to resolve inquiries. Coordinates with other departments to resolve problems. Responds to, researches and/or assists with priority inquiries and special projects as required by management.

· Provides feedback to management regarding customer problems, questions and needs. Maintains accurate records on complaints and/or other customer comments, and makes recommendations for changes to management. Follows through on complaints until resolved or reports to management as needed.

· Maintains basic knowledge of quality work instructions and company policies. Assists with process improvements through the recommendation of changes in procedures and techniques discovered during daily operations. Maintains all departmental productivity, quality, and timeliness standards. Assist with the training of new employees and cross training of coworkers.

Experience:

· 3 years-of customer service or call center experience.

Skills:

· Excellent verbal and written communication skills. Proficient spelling, punctuation, and grammar. Strong human relations and organizational skills. Ability to handle high stress situations. Good judgment. Ability to handle confidential or sensitive information with discretion. Ability to learn and operate multiple computer systems effectively and efficiently. Required Software and Tools: Basic computer operating skills. Standard office equipment. Preferred Software and Other Tools: Knowledge of word processing, spreadsheet, and database software. Work Environment: Typical office environment.

Education:

· High School Diploma or equivalent Required Work Experience: 1 year of claims processing or customer service experience OR Bachelor's Degree in lieu of work experience. Preferred Education: Associate Degree Preferred Work

Job Tags

Contract work, Work experience placement, Local area, Monday to Friday,

Similar Jobs

Pivotal Perspectives - START NOW

Entry Level Sales Assistant - No Experience Needed! Job at Pivotal Perspectives - START NOW

 ...your resume? Do you crave discipline, high standards but want to feel valued and important? Pivotal Perspectives is looking for an Entry Level Sales Assistant with ambition and a desire to grow their professional careers. Using your influencing and relationship-building... 

Avera St Luke's-Therapy Center

Occupational Therapist - Pediatrics Job at Avera St Luke's-Therapy Center

 ...opportunities for career growth. Avera is currently seeking Occupational Therapist (OT) looking to deliver the best possible care in Averas...  ...serve. Job Summary The Occupational Therapist-Pediatricis accountable for evaluating, planning, and executing all... 

Taco Bell

Taco Bell - Team Member Job at Taco Bell

As a team member, you're fully immersed in the spirit of the establishment. You're high functioning, adaptable, and ready for whatever a customer throws at you. Working with other team members isn't just your strong suit, it's one of your favorite parts of the job. When...

Graco Inc.

Assembler - 2nd Shift Job at Graco Inc.

Graco manufactures and markets premium equipment to move, measure, control, dispense and spray a wide variety of fluid and powder materials. What does that mean? Well, we pump peanut butter into your jar, and the oil in your car. We glue the soles of your shoes, the glass...

Penn Tank Lines

CDL-A Owner Operator Tanker Driver Local Runs Job at Penn Tank Lines

 ...us (with the qualifications) as a CDL-A tanker Owner Operator. Read all about our competitive...  ...Benefits Include: Enjoying great pay -Our drivers are seeing compensation like never before...  ...rates for 3rd party health insurance & truck insurance. Our Tag or Yours - if you...