Career Coach Job at Southwest Key Programs Inc., Santa Fe, NM

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  • Southwest Key Programs Inc.
  • Santa Fe, NM

Job Description

The Career Coach is responsible for servicing adults (18+) and dislocated workers through the Workforce Innovation & Opportunity Act (WIOA) program. Services include eligibility verification, case management, assessment, and progress monitoring. This position will also coordinate supportive services and provide follow-up services to ensure that necessary supports are in place. The target goal for customers served is employment at or above the self-sufficiency wage with job retention tracked for at least one year after exiting the program.

  • Provide information to potential WIOA participants and verify eligibility for WIOA
  • Conduct assessments to determine client
  • Develop and track employment plans and provide case management for each
  • Coordinate supportive services such as childcare and transportation assistance to eligible
  • Conduct follow-up with supportive services providers and clients via phone, mail, home visits,
  • Maintain consistent contact with participants as appropriate to monitor a participants progress towards their
  • Prepare, submit and monitor case file documentation throughout the duration of client participation in the program, ensuring that data is entered into WCOS system in an accurate and timely manner.
  • Work closely with other staff to ensure participants goals are
  • Maintain strict confidentiality of customer
  • May facilitate group orientations.
  • Travel to attend meetings, training, outreach, and other
  • Able and willing to work remotely when
  • Able to react to change productively and handle other essential tasks as assigned.

Associate degree (preferred), plus a minimum one year in case management or customer service or may be substituted with 60 credit hours with 3 years full time qualifying experience. Must have excellent oral and written communication skills. Must have own transportation to use in the performance of duties. Maintaining a professional appearance and attire is required.

Preferred Skills and experience:

  • Proficiency in Microsoft Office software with ability to data enter and extract information from a computer system and a wide variety of written materials such as forms, resource lists, and case records in an accurate and timely manner.
  • Must have excellent verbal and written communication skills, demonstrated customer service skills, and familiarity with the communities being served, with knowledge and understanding of local needs and resources.
  • Bilingual (English/Spanish).

Certificates and Licenses Required:

A valid New Mexico motor vehicle operators license and reliable means of transportation.

  • Must be able to read, write, and communicate both verbally and in written form to express and exchange
  • While performing the responsibilities of this job, the employee must be able to access all components of workstation and other office equipment.
  • Frequent typing, writing, bending, and
  • Must be able to lift up to 10 pounds.

Includes both a typical office environment, with minimal exposure to excessive noise or adverse environmental issues, and local travel, including exposure to heat, cold, inclement weather conditions, and occasional environmental hazards

Job Tags

Full time, Local area, Remote job,

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