The Coordinator reports to the clinic/department Leader and is responsible for the coordination of the day-to-day activities within the assigned clinical/department pod. The Coordinator will perform duties under supervision and may provide direction and instruction to support staff. With primary focus on exemplary patient experience they will assist with and coordinate patient care processes during clinic hours to minimize wait times and bottle necks and optimize physician and department/clinic resources.
Coordinator within the Department of Neurology, as assigned to subspecialty or responsibility across subspecialties (i.e., Medication Prior Authorizations, EMGs, Multiple Sclerosis, Neuromuscular, Headache, etc.). Coordinates appointments at Keck
outpatient and inpatient settings; maintains schedule, ensures authorization and records are received as outlined by attending provider. Coordinate scheduling of procedures such as IV Infusion, EMG, skin and muscle biopsies, multidisciplinary clinics, and genetic testing. Stratifies patients based upon presentation of medical records; determines urgency and appropriateness of appointments in collaboration with Nursing and Faculty. Obtains/delegates authorization requests and coordinates diagnostic testing for patients as ordered by neuroscience provider. Triage patient calls to licensed personnel when medical judgment or advice warranted.
May perform Medical Assistant duties as needed: Escorts patients to exam rooms, obtains and appropriately records patient vital signs/medication list, monitors patient flow, assists physicians with clinical procedures (EMG's), prepares patient chart with pertinent medical information. Performs various office and clerical duties. Ensures patient's right to privacy, safety, and confidentiality is maintained. Maintains a safe environment in accordance with standards, policies, and safety regulations. Ensures compliance with infection control policies. Assists manager/director with survey readiness (maintain exam rooms, hallways, storage areas). Order and restock medical/office supplies as needed. Assists entire department (25+ attendings) with medication prior authorization and refill notice to attending neurologist via electronic or paper method. Other duties as assigned.
Essential Duties:
Required Qualifications:
Preferred Qualifications:
Required Licenses/Certifications:
About University of Southern California (USC)
USC is the leading private research university in Los Angeles—a global center for arts, technology and international business. With more than 47,500 students, we are located primarily in Los Angeles but also in various US and global satellite locations. As the largest private employer in Los Angeles, responsible for $8 billion annually in economic activity in the region, we offer the opportunity to work in a dynamic and diverse environment, in careers that span a broad spectrum of talents and skills across a variety of academic and professional schools and administrative units. As a USC employee and member of the Trojan Family—the faculty, staff, students, and alumni who make USC a great place to work—you will enjoy excellent benefits, including a variety of well-being programs designed to help individuals achieve work-life balance.
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