Job Description

Job Description

Assistant Store Manager/Counter Sales Person

Imagine the position to use your automotive or customer service expertise with both our wholesale and retail customers on a daily basis, serve as a leader to your teammates, and lead NAPA to be the dominant parts supplier in the market. If this sounds like you, NAPA is looking for a passionate Assistant Store Manager or Counter Sales Person. This is the right opportunity for you if you:

Primary Responsibilities:

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• Enjoy creating a superior customer service experience to achieve maximum market penetration, drive store growth, increase sales and profitability
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• Know how to provide daily leadership and create and sustain a culture of employee engagement
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• Know the importance of partnering with your teammates in order to drive store initiatives
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• Care about people and profit
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• Want to join a team where you can learn and grow your career the opportunities are endless!
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• A Day in the life:
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• Lead a successful team, support the store manager, and manage in our fast-paced retail stores
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• Help Manage store operations to maximize sales, profits, and customer service
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• Build, coach, train, and engage crew team to deliver superior levels of customer care and business results
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• Inventory protection, asset management, operational and safety issues
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• Overall cleanliness and readiness of delivery vehicles, sales floor, stock room, and outside areas
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• Drive NAPA operational and marketing programs while steering toward continuous improvement in processes and procedures
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• Grow customer relationships, help with sales/service questions, and ensure positive experience both in the store and on the phone
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Required skills include:

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• High school diploma or equivalent. Technical or trade school courses or degree completion.
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• Experience in the automotive after-market service industry or hobby/DIY world, or at least the willingness to learn all things automotive.
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• Passion for delivering customer care and building long term relationships
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• Thrive off of working in a very fast-paced and complex environment.
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• Knowledge of cataloging and/or inventory management systems
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• Ability to lift 60lbs in some situations
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• And if you have this, even better:
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• Background and/or passion for the automotive industry, heavy equipment, farm industry, diesel, marine, or dealership.
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• Experience in a parts store, auction, retail store, auto body/collision, or fast food/restaurant/convenience store management experience
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• Entirely customer-centric (external/internal)
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• ASE Certifications
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• NAPA Know How
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• Why NAPA may be the right place for you:
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• Outstanding health benefits and 401K
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• Stable company. Fortune 200 with a family feel
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• Company Culture that works hard yet takes care of employees
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• Opportunity for accessing multiple career paths, ongoing development, with support from leaders and your team
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