Customer Service Assistant (Call Center) Job at Hciequity, Baltimore, MD

  • Hciequity
  • Baltimore, MD

Job Description

** Customer Service Assistant (Call Center)**

Job Title Customer Service Assistant (Call Center) Job ID 27509059 Location Tampa, FL 33634 Other Location Description **Medical Delivery Services is looking for an experienced and reliable customer service representative in Tampa, Florida. The is an overnight schedule with hours of 8 pm - 4 am, Sunday - Thursday. You will be onsite(not remote). Full benefits package included.**

**Job purpose**

This position is an assistant role to support the Customer Service department in all daily duties and responsibilities. The individual is responsible for assisting in the operations of the CS department including handling phone calls, dispatching drivers, updating emails, updating dispatching documents/portals.

**Duties and responsibilities**

**Daily Compliance duties including but not limited to:**

Answering incoming calls

Update CS staff with appropriate dispatching and customer calls

Updating dispatch sheets and logs with appropriate information

Update dispatching software

Reviewing and completing emails

Update CS staff with projects currently being completed

Assist with other departments as needed

Maintain regular attendance and dependability

Excellent communication skills both written and verbal and interpersonal skills.

Excellent computer skills, including but not limited to: data entry, documentation skills, organization

Our longevity in this specialized industry is our unwavering pledge to our core values Commitment, Service, and Compliance. We were founded in 1977 on strict values and true customer service. As one of the oldest carriers in this industry, innovation, and state-of-the-art technology maintains our leadership in the transportation of radiopharmaceuticals. We initiated the use of Barcode Scanners over 3 years ago.

**If you are interested in working with an innovative company, please apply today!**

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