Customer Service Representative - Call Center - Evening Shift and Overnight Shift Job at i2c, Inc., Omaha, NE

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  • i2c, Inc.
  • Omaha, NE

Job Description

**Job Description:**

At i2c Inc., people are our strength. We are currently seeking On Site Customer Service Representatives for day and evening shifts to provide great service to our customers. If you enjoy helping others and making a difference, we want to talk with you!

****Paid Training***** **DIFFERENTIAL INCENTIVES and EMPLOYEE REFERRAL PROGRAM!**

***Duties/Responsibilities:***

* Provide customer support to consumer cardholders by answering incoming inquires through multiple channels including phone and email.

* Engage with clients in a friendly and professional manner while actively listening to their concerns.

* Offer support and solutions to customers in accordance with the company's customer service policies.

* Ensure i2c customer inquiries and issues are fully answered and resolved.

* Record customer information within our customer service database.

* Follow established Standard Operating Procedures (SOPs) that support operational requirements.

* Share shift summaries and reports with respective Supervisors and Managers.

* Partner with relevant groups by providing timely reports and alerts regarding customer transaction inquiries.

* Maintain a high level of confidentiality due to the sensitive nature of the work

***Required Education/Skills/Abilities:***

* High School Diploma or Equivalent.

* Relevant Call Center - Customer Service Representative (CSR) experience. At least Six (6) Months of call center experience preferred.

* Excellent verbal skills and professional demeanor with a good understanding of delivering excellent. customer service.

* Familiar with basic computer operations.

* Fun upbeat personality.

* Comfortable providing written communication and documentation.

***Physical Requirements:*** Prolonged periods of sitting at a desk and working on a computer.

***Benefits:***

* Medical, Dental , Vision.

* STD and LTD paid by the company

* 401K with a company match

* Competitive compensation : base salary plus incentives

* Various shifts available providing flexibility.

* Business casual dress code.

***Pay and Differentials information:***

* 6AM- 6PM Regular Pay $16.00 - 16.50 (Bi-lingual)

* 6PM to 2AM Regular Pay + Evening differential: $0.50

* 2AM to 6Am Regular Pay + Night differential: $0.75

* Weekend Differential: Regular Pay + $1.00

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Job Tags

Casual work, Shift work, Weekend work, Day shift, Afternoon shift,

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