Job Description

Job Description

Job Description

Company Description

G2 Bankruptcy Risk Solutions, Inc. is an industry leader at analytical and technological services to the financial industry. Founded over 30 years ago, we handle over 1.4 billion accounts a year for the world's leading lenders, servicers, and debt buyers. We specialize in solutions for bankruptcy, at-risk consumer behavior, and the financial account life cycle. Our unique high-tech approach allows us to build software and services that are more cost-effective, and provide higher returns, than others in our industry.

G2 Web Services, Inc. (“G2”), G2 Bankruptcy Risk Solutions, Inc. (“G2BRS”), and Fintellix India Private Limited (“Fintellix,” together with G2 and G2BRS, the “Platform”) are business units within G2 Risk Solutions. The Platform is comprised of leading and tenured businesses, focusing on deploying sophisticated data-driven solutions to provide mission-critical risk, fraud mitigation, and regulatory compliance services to their respective global clients within the financial and digital commerce sectors. An affiliate of Stellex is investing in the Platform’s people, technology, and products to continue enhancing its value proposition to customer.

The Customer Success Manager plays a vital role in fostering customer retention and managing the entire customer lifecycle for our clients in the Americas region. They serve as the main point of contact, engaging with clients daily to ensure their satisfaction and success. This includes providing comprehensive account management, such as training and educating clients on our products and services, addressing inquiries regarding reports and deliverables, and offering guidance on industry best practices. Additionally, the Customer Success Manager implements strategies to enhance customer retention throughout the lifecycle, identifying opportunities for upselling and cross-selling, and proactively addressing any concerns or challenges that may arise. This role requires a proactive approach and the ability to build strong relationships with clients to drive long-term success and loyalty.

We take pride in our commitment to delivering outstanding customer service, and our Customer Success Managers play a vital role in achieving this objective. This role is closely intertwined with various teams, including Sales, Marketing, Operations, and others, to ensure seamless collaboration. This is a remote, work from home opportunity open to candidate in the United States. 

Key Responsibilities:

• Act as the primary point of contact for our client base, fostering strong relationships and understanding their needs
• Manage the setup process for new clients and provide training during onboarding
• Offer ongoing account management and support to ensure customer satisfaction
• Educate existing clients on the value of additional G2RS services and solutions
• Identify, investigate, track, and resolve customer inquiries and issues promptly
• Collaborate effectively with internal teams to address customer needs
• Take ownership of the customer lifecycle and retention efforts
• Possess analytical abilities to anticipate and address customer needs proactively
• Conduct Quarterly Business Reviews (QBRs) with clients to review performance, address concerns, and identify opportunities for improvement
• Undertake additional tasks as assigned and as required

• 2-5 years of experience in business development
• Fluent in English; proficiency in other languages is advantageous
• Demonstrated track record of customer focus and excellence
• Exceptional written and verbal communication skills
• Strong negotiation and presentation abilities
• Capacity to multitask and adapt to rapidly changing priorities
• Keen attention to detail and commitment to delivering high-quality work
• Proven ability to collaborate effectively as part of a team
• Bachelor’s degree or higher preferred

This position is a fantastic opportunity to work for a fast-growing company. We offer a comprehensive benefits package including medical, dental, vision, LTD, Paid Time Off 401(k) and potential for annual bonus. 

Salary range: $60,000 - $70,000

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G2 Risk Solutions is an equal employment opportunity employer and strives to comply with all laws prohibiting discrimination based upon, as applicable, actual or perceived race, color, creed, religion (including religious dress, grooming practices and protective hairstyles), sex, sexual orientation, gender identity or gender expression, pregnancy, marital/domestic partner status, national origin, alienage or citizenship status, primary language, immigration status, military and veteran status (including whether honorably discharged or not), intern or volunteer status, status as a victim of domestic violence, sexual assault, or stalking, ancestry, age, physical or mental disability, AIDS, HIV and Hepatitis C status, medical condition, including cancer and genetic predisposition information or characteristics (or those of a family member), or any other category protected by federal, state or local laws.

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