Job Description

Introduction
Client satisfaction will be your ultimate goal in this role. As a customer service representative, you will be on the front line serving our customers. You'll be the technical resource and point person interacting with clients, vendors, and senior management, to identify and resolve complex technical problems. If solving problems and helping others succeed excites you, let’s talk!
Your Role And Responsibilities
IBM Cloud offers a unified platform that gives you cloud computing any way you want it, deployed on demand, with a single pane of glass for systems management (one portal; one Application Programming Interface (API)).
IBM is currently recruiting for Data Center Specialists to join the Cloud team.
Essential Duties
Rack, build, cable, configure, and provision Intel and Advanced Micro Devices (AMD) servers
Rack, cable, and deploy Cisco Layer 2 networking equipment
Troubleshoot, test, quality assurance of server hardware
Professionally resolve hardware issues via trouble ticket
Preferred Education
Associate's Degree/College Diploma
Required Technical And Professional Expertise
Operating System Installation Windows Server, Linux, Unix
Rack, cable, and deploy Cisco Layer 2 networking equipment a plus
Web Server and Database installation experience a plus
Must be able to work in this country without company sponsorship
Must be fluent in English
Must be willing to learn quickly, multi-task, and work in a fast pace environment
Moderate knowledge of PC hardware concepts and component installation.
Basic knowledge of various internet-related services and software (mail, web, DNS, etc).
General understanding of computer networking concepts.
Customer focused attitude with some previous customer service experience.
Network wiring/cabling experience.
Preferred Technical And Professional Experience
3-5 years’ experience with Windows and Linux Platforms
3-5 years’ experience with computer/server hardware

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