Role: Field Engineer
Location: Atlanta, GA 30354 (Hybrid)
Duration: 12+ Months Contract
Shift timing: Sunday - Thursday or Tuesday - Saturday, either first shift (05:00 - 14:00) or second shift (14:00 - 23:00)
Required Qualifications:
Qualifications:
• Responsible for implementation and support of desktop devices, applications, peripherals, telephone systems, network devices, airline specific equipment (Kiosk, Flight Information Display Systems, Ramp Information Display Systems) and multiple server platforms.
• Perform, as specified in the Service Request, the physical relocation of any IT infrastructure devices (PC workstations, peripheral devices, phones, network routers, airport devices, etc.).
• Perform upgrade services (adding to or changing a workgroup computer, workgroup peripheral, or software) as specified in the Service Request.
• Verify the asset in accordance with Delta policy prior to the move.
• Update asset management systems.
• Troubleshoot and resolve all hardware and software problems supported by Field Operations.
• Provide on-site, and on-call 7x24x365 support, as needed.
• Provide technical support, as needed, to the enterprise.
• Configure, install, maintain, test, and troubleshoot hardware systems
• Perform root cause analysis to quickly recover from service interruptions, and to prevent recurring problems.
Responsibilities:
Responsible for a broad scope of operational support and install, move, add, and change (IMAC) requests supporting the IT infrastructure in office environments, reservation centers, and airport locations.
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