Job Description
Who We Are We believe the future of banking is digital, connected, contextual, and customer-first.
We dreamed of a better way of banking for businesses and their busy owners, so we built Thread Bank. Our digital-first solutions combine best-in-class technology with a streamlined customer experience to reduce the time, effort, and mental energy required to do everyday business and personal banking.
Next, we created an easy-to-implement, easy to sell, embedded banking solution. It empowers business technology platforms to offer the same simplified, secure, small business banking experience we offer our customers. These partners use our embedded banking to diversify and strengthen relationships with their customers, who in turn experience digital banking provided by people they trust.
And we didn't stop there.
We are continually innovating and investing in building our financial ecosystem. Through meticulously selected partnerships, we utilize our technology platform and charter to empower other banks, credit unions, and Fintechs to integrate fully compliant financial solutions into their customer experience without the hassle of building them.
Connected, together, we thrive.
What We Are Looking For Thread is looking for a knowledgeable fraud professional to join our Fraud Operations team. This position is critical in supporting real-time escalations of applications within Thread's account opening funnel, offline analysis of emerging threat vectors, and communication of investigation details, including opportunities to improve our current customer authentication and escalation policy to key business leaders' and stakeholders.
We are looking for people who thrive in a fast-paced, growth environment while remaining within regulatory boundaries. Thread Bank provides a unique opportunity to be a part of a high growth, cutting edge, fintech startup within the stable and profitable banking industry. This is an excellent opportunity for a professional looking to advance their career as the company grows.
Duties & Responsibilities - Conduct thorough investigations into suspected fraud cases, collecting evidence, analyzing data, and collaborating with other departments or law enforcement agencies as needed.
- Monitor and analyze transactions, account activity, and customer behavior to identify suspicious or potentially fraudulent activities.
- Review and analyze high-risk transactions, including wire transfers, ACH transfers, and account closures, to detect and prevent fraudulent activities.
- Collaboration with Thread's Operations teams and BSA/AML team, to identify emerging threats, collect evidence, and communicate pertinent findings to business leaders, and key stakeholders.
- Participating and helping in streamlining fraud operational workflows around transaction review and account investigations
- Provide recommendations to leadership regarding gaps and opportunities for improvement of Thread's customer authentication policy, and product issues and opportunities, including options to detect and restrict fraudulent accounts earlier in the accounts' lifecycle.
- Additionally, assist in the structuring and organization of large datasets and collaborate with a wide range of internal stakeholders to ensure certain end-to-end investigative steps are completed effectively and efficiently.
Requirements
- Bachelor's degree required or 2+ years experience in fraud, conducting cyber fraud or other financial crime-related analysis or investigations, or equivalent
- Proficiency with Microsoft Office and SQL
- An understanding of financially motivated cybercrime trends and typologies
- Strong oral, written, and interpersonal communication skills with the ability to communicate complex information accurately, clearly, and efficiently to diverse audiences.
- Self-motivated, team player, curious, focused, who is passionate about fraud.
- Able to work efficiently in a fast-paced, changing environment with competing priorities.
- Ability to manage and prioritize multiple tasks and projects, meeting necessary deadlines
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