Job Description

Job Description

Job Description

Job description

#1 FOR HEATING & AIR CONDITIONING IN BOZEMAN, MT WITH OVER 400 5-STAR REVIEWS

Exciting Relocation Opportunity to Bozeman, MT for an HVAC Service Manager!Are you an experienced HVAC Manager looking for a fresh start in a breathtaking location? Joinour leading company in Bozeman, Montana, and embrace the unique blend of professionalgrowth and an unparalleled quality of life!

About the Opportunity:

We are seeking a dynamic HVAC Service Manager to lead our team of skilled technicians. Inthis role, you will oversee all service operations, ensuring exceptional customer service and thehighest level of technical excellence.

Why Relocate to Bozeman, MT?

• Scenic Beauty: Nestled in the heart of the Rocky Mountains, Bozeman offers stunninglandscapes, from majestic mountains to serene rivers.
• Outdoor Paradise : Enjoy unparalleled access to outdoor activities, including skiing,hiking, fishing, and biking.
• Growing Community: Bozeman is one of the fastest-growing cities in the U.S., knownfor its vibrant culture, excellent schools, and friendly community.
• Work-Life Balance: Experience the perfect blend of a rewarding career and a lifestylethat offers ample time to explore and relax in nature.

What We Offer:

• Competitive salary with bonus potential.
• Comprehensive benefits package, including health, dental, and vision insurance.
• Relocation assistance for the right candidate.
• A supportive and growth-oriented work environment.

Make Bozeman Your Home:

Seize the opportunity to grow your career while enjoying a lifestyle that only Bozeman, MT, canoffer. If you're ready for a change of scenery and an exciting new chapter in your career, we'dlove to hear from you!

Pay:

• $75,000.00-$85,000.00 yearly
• Performance Based Pay or Bonus

Responsibilities:

This position is responsible for managing the Service Department and handling customer serviceinteractions, reports, and repairs. In addition, providing the highest level of customer service,developing last customer relationships, and managing the service team. The service manager

maintains a strong working knowledge of all industry standards and practices, as well as thecompanys products and services. The essential functions of this role include:

• Delegating and directing service tasks, monitoring the progress of current projects, andmanaging service members to ensure the teams objective and sales goals are met.
• Handling customer complaints or concerns quickly and professionally to maintain goodcustomer relationships and ensure repeat customers.
• Assisting with or performing administrative tasks, such as managing and updatinginvoices, processing new orders, and tracking inventory.
• Resolving service problems and improving service methods to increase the servicedepartment's productivity and customer service.
• Monitor department issues and customer complaints by creating methods/procedures tolessen recurring issues.
• Auditing work and customer service to ensure the companys high standards, efficiency,and productivity goals are met.
• Maintaining strong relationships with manufacturers, dealers, and sales representatives.
• Creating and building relationships with commercial businesses; selling commercialmaintenance agreements.
• Create and/or update service department company policies as needed.
• Coordinating and monitoring service department training.
• Onboarding and training new employees.
• Scheduling and performing service team member reviews.
• Maintaining a strong working knowledge of industry regulations, restrictions, and laws,ensuring the companys adherence to these regulations, and remaining current on theindustrys standards. This includes innovations, materials, tools, training, and processes.
• Must be available for emergency technician questions during evenings and weekends asneeded; willing and able to work a non-standard schedule and help troubleshoot on-site.
• Performing other duties and projects that may be assigned from time to time by theGeneral Manager and/or Operations Manager accountable for:
• Lead, manage, and accountability
• Technician support
• Service Titan Pricebook and forms
• CMAs
• Technician Training

Job requirements

• High school diploma or equivalent
• Valid MT Drivers License & Clean Driving Record
• Universal EPA
• OSHA 30
• Preferred 2 years experience as an HVAC Service Technician
• Preferred 2 years of HVAC Management experience; or equivalent combination of education and experience
• Experience with HVAC wiring diagrams
• In-depth knowledge and understanding of HVAC and refrigeration systems
• Experience managing multiple schedules and projects
• Proficient in Microsoft Office and Google Suite
• Basic understanding of technical devices (smartphone, tablet, iPad, etc.)
• Capable of Management/Decision Making
• Strong decision-making abilities, verbal, and written communication skills
• Highly developed sense of integrity and commitment to customer satisfaction
• Excellent leadership skills to enhance productivity and standards of work produced

Knowledge and Skills

• Ability to handle projects in a timely and efficient manner by deadlines
• Ability to identify customer needs and articulate product and service offerings
• Detail-oriented and highly organized with the ability to handle multiple tasks and assignments
• Ability to read, interpret, utilize, and train on manuals, schematics, and control circuits related to HVAC and refrigeration systems
• Technical aptitude with knowledge of local codes and the ability to use resources to find solutions
• Any mechanical-based degree or technical program
• Experience in Service Titan
• Must be authorized to work in the U.S.

"We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status."

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