Job Description

Job Description

Position: IT AMS Lead

Location: San Jose, CA

Employment Type: Full-Time | On-Site

Industry: Technology

Department: IT – Corporate Function / Support

About the Role

We are seeking an experienced and dynamic IT AMS Lead to head the Americas IT operations, aligned with global strategy. This leadership role is responsible for driving regional IT initiatives, enhancing IT infrastructure, and delivering robust service and support solutions to meet business demands.

You will lead teams across IT service desk, infrastructure operations, service delivery, and more—ensuring scalable, secure, and effective IT capabilities that empower rapid business growth.

Key Responsibilities:

• Lead and scale the Americas (AMS) regional IT team , managing operations across system, network, desktop, AV, information security, and office tech infrastructure.
• Drive regional IT strategy and align with global IT initiatives to deliver world-class internal support and services.
• Build and maintain scalable IT infrastructure to support business operations efficiently and securely.
• Deliver high-performing, customer-focused service delivery culture and ensure end-to-end IT support excellence.
• Develop and execute strategic IT roadmaps and major infrastructure projects across AMS.
• Collaborate with internal and external stakeholders, promoting strong relationships and operational transparency.
• Lead and mentor a growing team, fostering innovation, performance, and teamwork within the AMS IT function.

• Required Qualifications:

  • Bachelor’s degree in Computer Science , Information Technology, or a related discipline.
  • 5+ years of leadership experience in IT infrastructure or IT service delivery roles.
  • Demonstrated experience in IT operations management , project execution, and team scaling.
  • Strong capability in building and executing IT strategies, with hands-on familiarity with industry best practices.
  • Excellent communication, stakeholder management, and analytical skills.

  Preferred Qualifications:

  • Prior experience in the technology or internet industry is highly preferred.
  • Proven ability to operate in fast-paced, high-growth environments and handle complex IT environments.

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