Overnight Work From Home CSR Job at GLOBAL MEDICAL RESPONSE, Austin, TX

MjI1NmJna2pnb2VrUGtGcm42eXlLa0hjd1E9PQ==
  • GLOBAL MEDICAL RESPONSE
  • Austin, TX

Job Description

IMMEDIATELY HIRING CUSTOMER SERVICE REPRESENTATIVES WORK FROM HOME - REMOTE FULL TIME Access2Care Customer Service Representatives are a vital part of the Access2Care team and are responsible for answering incoming calls from our clients, their members, member representatives, and medical facilities to set up transportation for medical appointments or to inquire about transportation and responding to these calls appropriately, while maintaining a professional, courteous demeanor. The Customer Service Representative will also ensure eligibility, determining transportation requirements and mode of transportation as outlined by our clients. The Customer Service Representative utilizes Access2Care's advanced scheduling software to optimize the number of rides and minimize indirect routing. Essential Duties and Responsibilities: Answer back-to-back calls to schedule non-emergency medical transportation. Maintain a professional, caring, and courteous demeanor with all callers. Track specific passengers and trip progress as requested. Adhere to all company policies and procedures. Perform other duties as assigned. Required Qualifications and Experience: High School Diploma, GED, or equivalent, required. Six (6) consecutive months of previous customer service experience within the last four (4) years, required. Ability to learn and work independently. Effective oral, written and interpersonal communication skills. Proficient with Microsoft Outlook, Word, and Teams. Ability to multitask on a computer. Preferred Knowledge and Skills: Prior experience in a high call volume center. Work from Home Requirements: This position starts at $15.00/hour, with performance wage increases at 30 days and 120 days Training hours: 6:00pm to 12:00am (1800 to 0000) Central Time Monday through Friday for 3 weeks Hours of operation are 24/7/365. Most schedules are between 7:00pm and 6:30am (1900-0630) Central Time. Work from home position, equipment will be provided, and training completed remotely Must have and maintain high speed internet that meets or exceeds connectivity requirements. Direct connection to modem or router is required, Wi-Fi is prohibited. Must have a designated work area that is private, secure, and quiet. Equipment can only be used by employee for work related business. Employee cannot use any other computer during work hours. No children or pets are allowed in the designated work area during work hours. Employee is solely responsible for payment of all fees and costs related to obtaining and maintaining internet access at the remote workplace. Promote from within, many opportunities for growth Group healthcare plan 401k with matching company contribution Flexible Spending account Paid time off Company training Accelerated career advancement Overtime opportunities Incentive program Bilingual hourly rate increase MTM has signed an agreement to acquire Access2Care. The acquisition is expected to close this fall. Upon close, Access2Care employees will transition to MTM employment. MTM is a company that prides itself on diversity, inclusion, and belonging, with a culture that promotes healthy living, excellent work-life balance, and strategic career advancement opportunities in a rewarding work environment where you will make a positive impact in your community and beyond. Click here to learn more! EEO Statement Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.

GLOBAL MEDICAL RESPONSE

Job Tags

Hourly pay, Full time, Immediate start, Remote job, Work from home, Flexible hours, Night shift, Monday to Friday,

Similar Jobs

Carter's/OshKosh

Assistant Graphic Designer, June 2025 Executive Development Program Job at Carter's/OshKosh

 ...and team to understand feedback and edit designs appropriatelyProcess & Calendar 20%:...  ...and production capabilitiesWork with Graphics, Design and Merchandising teams to develop...  ...demonstrated through a portfolio of workInternship in Apparel Graphics or CAD Design... 

Peraton

Smart Hands Technician Job at Peraton

 ...We are Hiring! Our FDA program is looking for a Smart Hands Technician . This qualified individual will join our team of highly...  ...clearance Benefits: At Peraton, our benefits are designed to help keep you at your best beyond the work you do with us daily. We... 

CarRentalRate.com

Virtual Research & Scheduling Assistant - Entry Level Job at CarRentalRate.com

 ...Job Title:Virtual Research & Scheduling Assistant - Entry Level Location: Remote Company Overview: At Car Rental Rate, we specialize in providing exceptional car rental services for travelers seeking unforgettable experiences in the worlds most beautiful tropical... 

Hunt Hive Talent

Real Estate Associate | Chicago, IL Job at Hunt Hive Talent

Job Description Job Description About Us: At Hunt Hive Talent Recruiting Agency, we don't just connect talent with opportunities we build bridges to success. Our clients trust us to find exceptional professionals, and our candidates rely on us to open doors to fulfilling...

Cottonwood Healthcare and Rehabilitation Center

Registered Nurse - Full Health Insurance Job at Cottonwood Healthcare and Rehabilitation Center

 ...senior residents? If so, we want YOU to be a part of our warm and welcoming family at...  ...8.00RN -DOE ~ Shift Differential ~ Health Insurance ~401(k) with company match ~ Tuition...  ...allows our nurses to spend more quality time with residents, ensuring thorough and attentive...