Job Description
Salary : $56,097.60 - $68,473.60 Annually
Location : Beverly Hills Police Department, CA
Job Type: Full-time
Job Number: 24-3095-01
Department: Police Department
Opening Date: 08/27/2024
Closing Date: 9/23/2024 5:00 PM Pacific
Job Summary This recruitment will begin accepting applications on Friday, September 20, 2024 at 9:00 a.m. PDT and will close on Monday, September 23, 2024 at 5:00pm PDT. You will be required to attach a valid typing certification of at least 35wpm with accuracy, to your application. it is highly recommended that you obtain your typing certification prior to September 20, 2024 in order to have sufficient time to complete your application. You may also begin creating your applicant profile prior to September 20th by clicking on the "Sign in" button on the upper right hand corner. If you do not already have an account, you will need to create one. Note: Effective September 21, 2024, the salary range for this position will increase to $28.18 - $34.3994 per hour or $58,620.03 - $71,550.68 annually .
Who We Are The City of Beverly Hills has a long-standing reputation for providing superior customer service to residents, businesses, and visitors. This characteristic, combined with outstanding staff in all departments, has been a hallmark of success for this high performance organization. The municipal government (approximately 1,080 full-time and part-time employees) provides the highest quality safety services, recreational, municipal services, and physical environment.
What We Do The Beverly Hills Police Department is responsible for safeguarding the lives and property of City residents, businesses and visitors. The BHPD values its reputation as an agency that earns the public trust through efficient, impartial police service.
What We're Looking For The City of Beverly Hills Police Department is seeking highly motivated and qualified candidates for the position of Parking Enforcement Dispatcher. Parking Enforcement Dispatchers answer all calls for parking enforcement and traffic control services, monitoring radio and mobile data computer contact with parking enforcement officers and traffic control officers, acting as a life line by providing them information, support and monitoring their safety.
The ideal candidate will effectively communicate and coordinate in a teamwork environment, will practice sound judgement and think clearly under stress, responding quickly and accurately.
Access the detailed job description with this link: Position & Benefits This position is represented by the City's Safety Support (SS) Association and is covered by the negotiated terms and conditions of that Association's Memorandum of Understanding (MOU). The City provides a generous compensation and benefits package, including CalPERS 2.5% @ 55 for classic members; $2,150/month towards health insurance (with option of up to $475/month as taxable cash); a monthly contribution of $250 to an RHS account for retiree medical savings; generous vacation accruals with the option for annual cash-outs. Additional details may be found in the SS MOU, a copy of which is located at
Selection Process All applicants must submit clear, concise and complete information regarding their qualifications for the position, including response to all supplemental questions. Resumes alone will not be accepted in lieu of the application or supplemental application materials. Note: You must attach a typing certificate showing your ability to type 35WPM or your application will be disqualified.
The selection process may consist the following components:
- Review of Application and Minimum Qualifications
- Candidates are required to complete all supplemental questions
- Must attach a valid typing certification of at least 35wpm. Applications that do not include a typing certificate will be disqualified. Note: Online typing certificates are NOT accepted.
- Scored Supplemental Questionnaire
- Multiple Choice Exam
- Oral Interview
- Background Investigation
APPLICANTS WHO DO NOT ATTACH A VALID TYPING CERTIFICATE SHOWING THEIR ABILITY TO TYPE AT LEAST 35 WPM WITH ACCURACY, WILL NOT MOVE FOWARD IN THE RECRUITMENT PROCESS FOR THIS POSITION. BE SURE TO LABEL/NAME YOUR FILE "TYPING CERTIFICATE" WHEN UPLOADING TO YOUR APPLICATION. TYPING CERTIFICATES MUST BE DATED NO MORE THAN ONE YEAR FROM THE DATE OF APPLYING. SEE BELOW FOR DETAILS.
Background Investigation The final step of the selection process requires a thorough police background investigation. The background investigation will include a comprehensive investigation of the candidate's background which includes, Department of Justice (DOJ) and Federal Bureau of Investigation (FBI) background check, education and employment history (including a credit, criminal and DMV review), personal statement, employment and personal reference check.
Please direct all inquiries regarding this recruitment to .
Major Duties - Maintains radio and mobile data computer contact with parking enforcement officers and traffic control officers in the field, acting as a life line by providing information and support and monitoring their safety.
- Answers calls to the City, coordinates services, determines priorities, dispatches appropriate services in each situation, answers business lines, screens and route calls, determines needs and dispatches appropriate personnel.
- Queries and receives information from City, State, and Federal computers on stolen goods, missing and wanted persons, license plate information, etc. and relays information to the appropriate personnel.
- Logs all calls in appropriate log book and/or computer system, completes incident cards, records messages.
- Reports malfunctioning equipment or equipment that is out of service.
- Performs clerical duties, including record keeping, filing, compiling reports and indexing.
- Uses established policies and procedures, independent judgment, common sense and reason to make rapid and accurate decisions to achieve an effective initial or alternate course of action
- Effectively communicates and coordinates in a teamwork environment with coworkers, other agencies, departments and the public, exercising strong customer service and group dynamic skills.
- Performs other duties as assigned.
Minimum Qualifications - A High School diploma or equivalent.
- Typing Certificate to show ability to type at least 35 WPM.
Knowledge, Skills & Abilities - Knowledge of radio equipment.
- Knowledge of computer and telephone equipment.
- Knowledge of Police and Fire services code.
- Knowledge of State codes and department policies and procedures.
- Knowledge of Justice Department Criminal Information System and FCC rules and regulations.
- Ability to accurately type information into a computer aided dispatch system as it is being relayed over the radio or via the telephone.
- Ability to speak clearly and quickly.
- Ability to think clearly under stress and to respond quickly and accurately.
- Ability to control conversations, quickly gathering pertinent and relevant information.
- Ability to hear multiple conversations simultaneously, distinguishing between voices, and sources to ascertain relevant information quickly and accurately.
- Ability to type 35 wpm.
APPLICANTS WHO DO NOT ATTACH A VALID TYPING CERTIFICATE SHOWING THEIR ABILITY TO TYPE AT LEAST 35 WPM WITH ACCURACY, WILL NOT MOVE FOWARD IN THE RECRUITMENT PROCESS FOR THIS POSITION. TYPING CERTIFICATES MUST BE DATED NO MORE THAN ONE YEAR FROM THE DATE OF APPLYING. BE SURE TO LABEL/NAME YOUR FILE "TYPING CERTIFICATE" WHEN UPLOADING TO YOUR APPLICATION. S EE BELOW FOR DETAILS: Where can I get a valid typing certificate? Important to note that internet or electronic typing certificates are NOT accepted. Below is a list of facilities where you can take your typing test. Most of the facilities listed below are free of charge and may require an appointment. Please contact the facilities below for information about fees and appointments.
FACILITY ADDRESS TELEPHONE NUMBER Glendora Employment Agency203 S. Glendora Ave., Suite C, Glendora, CA 91741626.335.4081Orange County One-Stop Center7077 Orangewood Ave., Suite 200, Gardena Grove, CA 92841714.241.4900New Opportunities Charter School-Alhambra2550 West Main Street, Alhambra, CA 91801213.788.4003New Opportunities Charter School-East LA Branch5301 Whittier Blvd., 3rd Floor, East Los Angeles, CA 90022310.953.4702Workforce Development Board10900 E. 183rd Street, Cerritos, CA 90703562.402.9336Olympic Staffing Services444 East Huntington Drive, Suite 101, Arcadia, CA 91006626.447.3558Hart Employment220 S. Kenwood Street, Suite 320, Glendale, CA 91205626.405.0778Monrovia Community Adult School920 Mountain Avenue, Monrovia, CA 91016626.471.3060Montebello Community Adult School149 North 21st Street, Montebello, CA 90640562.927.7750 or
562.927.7759Gardena One Stop Center 16801 S. Western Avenue Gardena, CA 90247310.538.7070Inglewood One Stop Center 110 South LA Brea Avenue 3rd Fl. Inglewood, CA 90301310.680.3700 South Bay One-Stop Business & Career Centers Carson 801 E Carson St #116 Carson, CA 90745310.680.3870Foothill Workforce Development Board 1207 E Green St, Pasadena, CA 91106626.796.5627Burbank Employment Connection 100 N Glenoaks Blvd Burbank, CA 91502818.238.5627
The City offers a generous benefits package including CalPERS retirement benefits, medical, dental, vision and more.
To see detailed information about our Safety Support Association benefits, please review the
01
The following Supplemental Questionnaire is part of the examination for this position and will be used in determining your qualifications and may be used as the first test part for this recruitment. In order to receive every consideration in the selection process, you must complete all questions and provide all requested information and documentation. Candidates are required to attach a certificate showing the ability to type at least 35wpm. Applications that do not have this document attached will be considered incomplete. By continuing in the recruitment process, you are certifying that all information provided in the Supplemental Questionnaire is true to the best of your knowledge.Do you understand and comply with the above statement?
02
Do you possess a high school diploma or equivalent?
03
Have you attached a typing certification showing the ability to type at least 35 WPM? Please note that you must attach a typing certificate showing the ability to type 35 WPM or your application will be disqualified. Label/Name your file "typing certificate" so it is easily identified. (A certificate obtained online is NOT acceptable.)
04
Describe your experience working in a dispatch center or call center. If you do not have any experience, please type "N/A".
05
Describe your experience providing customer service. If you do not have any experience, please type "N/A".
06
Describe your experience performing data entry and maintaining records. Please include the type of data and records that you worked with. If you do not have any experience, please type "N/A".
07
Describe your experience working in an office. Please include clerical duties performed and use of any software programs. If you do not have any experience, please type "N/A".
Required Question
Job Tags
Hourly pay, Full time, Part time,