Consumer & Community Banking Operations Product organization needs you CCB Operations provides critical cross-line of business support across JPMC and serves as one of the largest product portfolios in CCB, delivering value to millions of customers and over 30,000 employees. As a product team member, your problem-solving skills will place you on the cutting edge of defining the vision, creating the strategy and building the roadmap to solutions that impact millions. Along the way, you'll develop a deep, end-to-end understanding of the business and find an inclusive culture that welcomes diverse ideas and supports your individual growth and career mobility.As a CCVoice product analyst, you will work with Interactive Voice Response (IVR) teams, line of business, IT, Analytics and other partners in support of the Mortgage/Card/Auto/Retail/CIB IVR Voice products to articulate both business and technical Product needs. You will develop customer experience insights, identify self-service and automation improvements in support of operational goals and strategy. Daily expectations are to author epics, detail user stories, prioritizes the roadmap, analyze key metrics and discover value benefit of workJob responsibilities include: Develop business knowledge of the functional area and processes to understand customer needs, behaviors, data and systems information to support Call Center functions. Use IVR data measurements and analyze behaviors and performance to improve solution & customer experience, targeting customer & operational efficiency gains. Change delivery, solution management, testing and client communications. Collaborate with partners on the creation of business case benefits Discover and create business requirements and agile epics/stories, collaborating with the business, support partners and agile delivery teams through implementation. Create solution support documentation including process work flows, solution interaction flows (call flows), and design documents for delivery and production validation. Follow and maintain current processes and procedures keeping in line with structured controls.Required Qualifications, capabilities and skills: 2+ years working knowledge of contact center operations or technology solutions with understanding of performance metrics and their drivers along with customer behaviors Demonstrated experience with business analysis, problem identification and resolution Extensive familiarity and experience in communicating to a wide range of users, levels of management and IT providers Ability to articulate complex concepts clearly to varied audiences Able to work with large data sets to pull trends and insights, and provide regular reporting to senior Executives. Ability to deliver amidst continuous change and in an agile work environmentPreferred Qualifications, capabilities and skills: Knowledge of IVR and contact center solution industry practices, competitor practices and service solution innovation insights Strong experience using core Microsoft applications (PowerPoint, Word, Excel, Visio) Familiarity working with SharePoint, Confluence, and JIRA. Experience using SQL, Tableau, and modeling a plus
...compressors and associated facilities, hundreds of miles of gathering system pipelines, and are available nationwide. Journeyman Insulator Typically, 3 years and above documented field experience in chosen craft discipline with ability to read and interpret...
...and teach. Employee owners, employee leaders. Your opportunity: Herrera is looking to fill an entry-level position for a Landscape Designer with 0 to 3 years of experience. This position involves creation of graphics and renderings, design, research, assisting...
...Senior Electrical Engineer/Designer Location is onsite in Tampa, FL. PD Power Systems LLC is seeking a Senior Electrical Engineer/Designer responsible for designing electrical and control systems for electrical power generation and distribution systems and equipment...
...Job Description Access Healthcare is seeking a per diem / prn nurse RN ED - Emergency Department for a per diem / prn nursing job in Fort Dodge, Iowa. Job Description & Requirements Specialty: ED - Emergency Department Discipline: RN Start Date: 08/26...
...procedures as required Ensure all guests feel they are having an exceptional experience at the property Qualifications: Overnight shift; requires flexible hours Proficiency with computers is required; experience with reservation and accounting software is desired...