Senior Customer Manager - Chewy Job at Mars, Incorporated, Franklin, TN

MzI1L2JRRWdnb2lwUEVObG42V3pLRURld0E9PQ==
  • Mars, Incorporated
  • Franklin, TN

Job Description

Job Description:

The Senior Customer Manager role exists to ensure the Chewy business delivers on its objectives. We're tasked with driving GSV and NSV growth, share growth, improving investment efficiency, and helping the organization reach its annual financial targets. The person in this role will be our primary owner of day-to-day business responsibilities for the enterprise Chewy relationship, as well as ownership of the main meal portfolio from a Category perspective. The person in this role will play a critical role in the enterprise strategy for our Chewy business.

Must-Have Qualifications
  • 7+ years of Consumer Packaged Goods industry experience
  • 2+ years of experience in selling direct to an eCommerce retailer
  • In lieu of eCommerce experience, 5+ years of experience direct selling will be considered
  • Successful experience building collaborative relationships both internally and with Customers
  • Ability to understand complex data sources to develop and influence Customer strategies
  • Bachelors Degree
What will be your key responsibilities?
  • Leading Our Operation: Our Chewy business is fast-changing and dynamic. There are a large number of internal stakeholders across multiple functions that this role will work with. An ability to unify our resources, clarify our direction, make difficult decisions, and get the results we need consistently is essential. This person will be tasked with primary ownership of the processes that guide our operation.
  • Customer Management: This role is responsible for owning the enterprise relationship with Chewy, along with management of multiple category contacts to drive the business from a category perspective. This person should have a history of positive, collaborative customer relationships as well as a willingness to have difficult conversations when necessary.
  • Forecasting Acumen: This person will be the owner of the Chewy forecast for their respective categories which fuels our call to the leadership team, and the signal we provide to our demand and supply teams.
  • Budget Management: This role will require significant trade and shopper budget oversight, with multiple stakeholders that manage a portion of our total budget. Experience with managing investment rate at a large customer or eCommerce retailer will be important.
  • Collaboration With Cross-Functional Partners: This role will require meaningful time spent working with internal partners in finance, marketing, sales strategy, as well as local team members in category and supply. An ability to build relationships and foster collaboration is crucial.
  • Terms Negotiations: This person will play a significant role in annual terms negotiations with Chewy, serving as the key point of contact for both internal stakeholder management as well as negotiating with the Customer.
  • Presentation Skills: Comfort making presentations with small-to-medium sized audiences, as well as to members of senior leadership, are essential and will often be a part of this person's workload.

What can you expect from Mars?
  • Work with over 140,000 diverse and talented Associates, all guided by the Five Principles.
  • Join a purpose driven company, where we're striving to build the world we want tomorrow, today.
  • Best-in-class learning and development support from day one, including access to our in-house Mars University.
  • An industry competitive salary and benefits package, including company bonus.

Mars is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.

Job Tags

Local area,

Similar Jobs

Raytheon Careers

Senior Software Engineer / Scrum Master Job at Raytheon Careers

 ...aggression. We bring the strength of more than 100 years of experience and renowned engineering expertise to meet the needs of today...  ...secure world.Raytheon is hiring a *Senior Software Engineer - Scrum Master *to support our world-class engineering team in Richardson,... 

Lifehealth LLC

Health and Wellness Screeners Job at Lifehealth LLC

 ...professionals to provide exceptional service at LifeHealth community and client sites across the US. Position: Health and Wellness Screeners Date: Varies Time: Varies Location: Los Angeles and Surrounding Areas Position Summary: LifeHealth Health... 

GetixHealth

Eligibility Screener Job at GetixHealth

You would be working in a local hospital assisting patients with applications for third-party resources including state aide. Onsite position only! Compensation: $21/hr and Quarterly Bonus Eligible Schedule: 8:00am - 5:00pm PST, Monday - Friday Principal Responsibilities...

Amazon.com Services LLC

Data Annotations Analyst, ADS RAMP Job at Amazon.com Services LLC

 ...DESCRIPTION We are hiring Data Associates for our peculiar data team! This role focuses on language data and customer facing experimental projects. Key job responsibilities In this role, you will: - Work with team managers and project lead to support workloads... 

Goodwill of Western New York

Career Coach Job at Goodwill of Western New York

 ...on assessment of needs, work habits, interpersonal skills and other challenges affecting workplace success. Provide 3-years of career/employment support to Goodskills Career Builder program participants. Liaison between program participants and employers; helps...