Senior Scrum Master Job at Petsmart, Phoenix, AZ

  • Petsmart
  • Phoenix, AZ

Job Description

About the Team

It’s an exciting time in technology, and that buzz is felt throughout PetSmart! We are continuing to grow at a faster pace and we want to continue to provide best-in-class experiences for pets and pet parents.

Our  Technology team has 6 different departments: Information Security, Service Delivery, Business Enabling Systems, eCommerce & Marketing Technology, Data and Stores, Services & Supply Chain.

Whether it’s online or in our stores, the work that the IT team does is instrumental in PetSmart’s success. We have a strategic and actionable plan underway and are looking for associates who are just as excited about it as we are.

About the Location

Hybrid Position:

This position may be considered Hybrid based on PetSmart’s FlexSmart policy and business needs. A Hybrid work arrangement is considered to be a blend of onsite and remote work activity. Associates with a Hybrid work arrangement have a work space at Phoenix Home Office and can be required to come onsite between 1-5 days a week as determined by leadership and based on business needs.

About the Job

About the Job 
Is your passion to lead technical programs that deliver solutions focused on supporting a growing and dynamic business? Do you love pets and want to join your experience with enabling systems that help PetSmart be the trusted partner of Pet Parents and their pets?

We are seeking an experienced and motivated Scrum Master to join our dynamic team. The Scrum Master will be responsible for ensuring timely deliverables, implementing agile processes effectively, fostering a productive and positive work environment, and facilitating continuous improvement.


  • Provide guidance and mentorship to Product Teams on Agile principles, including coaching on maintaining a strong team backlog, clear acceptance criteria and ensuring coding and QA standards are followed
  • Lead Scrum ceremonies (Daily Stand-Ups, Sprint Planning, Refinement, Sprint Reviews, and Retrospectives)
  • Embrace and uphold the agile mindset and be comfortable with adapting, ensuring the teams remain focused and productive
  • Contribute across different functions, as needed, to support teams' objectives
  • Proactively identify and resolve roadblocks, conflicts, and impediments
  • Manage projects and features within defined scope and timelines to align with business needs
  • Uphold quality standards to ensure deliverables exceed expectations
  • Promote a culture of continuous improvement, helping the teams implement changes to consistently surpass previous benchmarks
  • Monitor and report on key metrics to gauge and improve on teams' performance and productivity while upholding quality standards
  • Foster collaboration, self-organization, and accountability within the teams
  • Demonstrate Servant leadership by prioritizing the teams’ needs


  • Bachelor's Degree and 5+ years of related experience or demonstrated equivalent experience
  • Certified Scrum Master (CSM) or similar Agile certification
  • Excellent communication, facilitation and interpersonal skills
  • Skilled in supporting multiple Agile teams
  • Ability to lead, mentor and motivate team members
  • Proficient in project management discipline and tools; Microsoft Office, Jira, Confluence, etc.
  • Strong problem-solving skills, ability to think creatively and navigate complex challenges
  • Ability to work in fast-paced environment and manage multiple priorities
  • Strong organizational skills and attention to detail

About the Culture

At PetSmart, we work hard to create a culture where and we celebrate the unique stories, backgrounds, and experiences our associates share.  These experiences not only bring new perspectives in shaping our Belonging culture but they’re core to PetSmart’s success.

Not sure if you meet 100% of the position requirements and whether you should apply? We’d still like to hear from you and encourage you to apply with us! You just may be the ideal candidate for this role, and if not this one, perhaps another position.

Our home office offers outstanding amenities in a fun and rewarding workplace including:

  • Pet friendly environment, bring your pets to work!
  • On-site Dog Park
  • “Top Dog” gym with equipment, fitness classes, massage therapists and personal trainers
  • “Sit & Stay” Café serving fresh breakfast and lunch options
  • On-site coffee bar
  • “Lil’ Paws” learning center and onsite daycare facility (associate paid)
  • Volunteer events with PetSmart Charities
  • Learn more about #Life A tPetSmart here: 
  • Check out Associate stories and share in some celebrations at PetSmart: 
  • Explore PetSmart Benefits here: 
  • If you don't already live in the Phoenix area here's a guide to the area:

PetSmart provides an equal opportunity for all associates and job applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other legally protected characteristics.

Job Tags

Remote job, Work from home, Home office, 1 day per week,

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