We're on the lookout for a Virtual/Remote Call Center Representative to be the primary link between our company and our current and potential customers. Inbound customer service position from home. Be prepared to take all inbound calls for technical support, sales and/or customer service from the comfort of your quiet work space at home. Schedule yourself daily and work part time or full time. Pay ranges begin at $8/hr. You must be based in and have a United States address. We currently do not hire in the following states: California, Connecticut, Maryland, Massachusetts, New York, Oregon or Wisconsin.
We're looking for someone who can tackle customer issues, complaints, and inquiries head on all while keeping customer satisfaction at the forefront of their decision-making and communication.
Manage large amounts of inbound and outbound calls with efficiency and courtesy
Follow conversation prompts and scripts when handling different topics
Identify customers' needs; clarify their information; research their issues; then provide solutions and/or alternatives to solve their problems
Seize opportunities to upsell products when they arise
Build sustainable relationships and engage customers by going the extra mile when you can
Keep accessible, comprehensive records of all conversations in our call center database
Attend educational seminars to improve knowledge and performance level
Meet or exceed personal/team qualitative and quantitative targets
Previous experience in a customer support role
Proven track record of over-achievement on quotas
Strong phone and verbal communication skills, plus active listening skills
Comfortability with CRM systems and best practices
Empathetic customer focus, flexibility to manage many different personality types
Ability to multi-task, set priorities, and manage time effectively
...following on- campus courses in our Social, Educational and Behavioral Sciences Department: Ethnography of Work Cultural Anthropology Introduction to Sociology Minimum Qualifications: Minimum qualifications are Masters Degree in the specific subject or...
...Job Description Job Description Job Summary The Customer Success team is responsible for the relationship between Omnigo and our customers... ...to ensure high customer retention. The Customer Success Manager is a key member of the organization as it acts as the overall...
...Follows standard operating procedures. Must work effectively in a team environment ~ Operates console that controls automatic palletizing equipment to transfer, and stack cans on finished pallets. ~Reads production schedules and stacking patterns to determine layer...
...Job Description Should have at least 2 years of experience as OR RN Should have scrub and circulating RN Experience Should have BLS and ACLS Certification Should have RN License Should be fully vaccinated It's a 13 week of a contract with the possibility...
...opportunities and hands on work experience while creating a talent pipeline for the Bank. Our interns will apply classroom knowledge in a corporate environment while making a positive impact across the organization and the communities we serve. Come help First Citizens build...